1) Create an account / login or logout of an account
You will display the main page of the website and click on the three horizontal lines on the left side of the screen.
After opening the window, you scroll to the end and here you will find a login to your account and you will also logout of your account in the same place.
Here you will also find your account and orders.
login....or create account
2) Where can I find my wishlist
You can find this list on the right side of the screen - pink rectangle - after logging in to your account, you will see your wishlist or you can add more items to the wishlist.
3) Where can I find a "search" and "contact" and "social media" or " designs"
Search : Go to the first page of the website and click on the three horizontal lines and after opening the window you will see the first line "search" You can also find "Search" at the bottom of each page.
Contact us: Go to the first page of the website and click on the three horizontal lines and after opening the window you will see the third line "contact us" You can also find "contact us" at the bottom of each page.
Social media : Go to the first page of the website and click on the three horizontal lines and after opening the window you will see the second line "YouTube, FB, Pinterest, Instagram" Social media links can also be found on each page of the website under "add cart" and also at the bottom of each page.
Designs: Go to the first page of the website and click on the three horizontal lines and after opening the window you will see the fourth to last line "Collection of designs" For some collections, it is possible to click on the drop-down menu where you will find sorted designs by theme.
4) How to enter a coupon code?
You must enter the coupon code when checkout and click "Apply"
5) Where can I find video tutorials?
- All video tutorials can be found in my fb group - you have to be a member of my group, or on Youtube . If there is a video tutorial for a design, the link is in the design description. Fb group : Embroidery By TM - Embroidery designs by Teresa
6) An app that tracks double purchases.
Double purchase app : this app works in such a way that if you have already purchased the design in the past, the app will not allow you to add it to your shopping cart again.
- Please note: if you do not log in to your account before adding items to your cart , the app will not alert you - you must be logged in before purchasing.
Please make sure you do not have a design you have already purchased on your wish list. If this is the case, it is possible to re-purchase the design from the wishlist - the app will allow a second purchase.!
And if you put the design on your wishlist even if you have already purchased it, I cannot offer a refund as it is not the fault of the seller - you need to read the information on the website.
1) if you cannot log in to your account and you have not used your account for more than 1 year, the account goes into silent mode and must be reactivated. In this case, you must contact me to reactivate.
Please note: the first purchase of any amount must be made within 1 month of account activation or the account will be cancelled, as will the group membership.
The reason for this is to prevent "silent" accounts (accounts that are created and approved but not used and I have to pay fees for these inactive accounts. Thank you for your understanding.
2) If you are unable to log in because you have forgotten your password and have not received an email within one hour asking you to reset your password, please contact me and I will resend the email.
Also, please make sure that when you enter your password you have turned off capslock on your keyboard and that you are entering the correct wording for your email.
I also recommend that you update your browser and device regularly and keep your cookies clean.
9) How to contact me?
1) in my Facebook group
2) in a private message on Facebook
3) on the Facebook website
4) in live chat here on the website
5) via the contact form here on the website
6) at my email: email@example.com
7) on my Instagram
I always have Sundays off when I'm not working and not answering emails. If you contact me on this day, I will reply during Monday. I need at least one day a week off from work. And please note that I am in the Central European time zone. Thank you for your understanding.