All collections

Refund Policy

Refund Policy


- If you accidentally purchase a design you didn't want and if the items are downloaded there is no possible refund or design exchange.

- If a coupon code is available on my website and the customer does not enter the coupon code in the designated place to deduct the discount, I do not refund the discount as it is not the fault of the retailer but the customer. Where to place the coupon is indicated on the "website navigation" page which can be found at the bottom of every page of this site.

- I also do not refund if the customer accidentally puts more than one design in the cart - again, this is the customer's fault and not the seller's - you must check your order before paying (in this case I offer another design as a replacement)

If you have any problem, contact me.

Emal: info@embroiderybytm-designsbyteresa.com